Delete Your Account

How to request deletion

Account deletion is currently handled by our support team. Send an email to support@zetily.com from the address associated with your Zetily account, with the subject “Account Deletion Request”, and include the email you used to sign up so we can verify and locate your account.

What gets deleted

Once your request is verified, we permanently delete:

• Your account and authentication record (email, name)
• Bills and invoices stored in Vault, including scanned documents
• Calendar events, reminders, notes, goals and habits
• Travel plans and vehicle records
• Health entries — blood pressure, weight and blood glucose logs
• Push notification tokens

What may be retained

Crash and error reports may be retained by our crash-reporting provider, Sentry, under the configured retention period. These reports may include technical device identifiers but are not used for advertising. Residual copies of your data may also persist briefly in encrypted backups until they are purged during our regular backup rotation. Where we are legally required to retain certain records (for example, for tax or accounting purposes), we retain only what the law requires and for no longer than necessary.

Processing time

We process deletion requests within 30 days of verifying your identity, in line with GDPR requirements. You will receive a confirmation email once your account and data have been deleted.

Prefer to keep a copy first?

If you’d like an export of your data before deletion, mention this in your email and we will send you a copy of your data in a portable format before removing it. See our Privacy Policy for more on your data rights.